Privacy Policy

LinkCloudly ("LinkCloudly", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the LinkCloudly website, mobile applications, cloud-based software, services, and related products (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. About LinkCloudly

LinkCloudly provides cloud-based business applications and technology solutions for businesses, including solutions for:

• Cloud Kitchens
• Restaurants and POS
• Hotels and Property Management
• Travel businesses
• Taxi and transportation businesses
• Customer Relationship Management (CRM)
• Hotel and travel booking
• Channel management
• Customer and order management
• Delivery and agent management
• QR-code based services
• WhatsApp integrations
• Payment and transaction management

Different LinkCloudly products may collect different types of information depending on the features enabled by the business using the Service.

2. Information We Collect

Depending on how you use LinkCloudly, we may collect the following information.

A. Information You Provide Directly

When you create an account, submit an enquiry, request a demo, use a business application, place an order, make a booking, or contact us, we may collect:

• Full name
• Business name
• Business address
• Residential or delivery address, where required
• Mobile or WhatsApp number
• Email address
• Username and account information
• Password or authentication information
• Booking, order, enquiry or transaction information
• Business-related information
• Information provided in messages or support requests
• Other information voluntarily submitted by you

B. Customer and Business Data

Businesses using LinkCloudly may enter information about their own customers, employees, delivery agents, drivers, guests, bookings, orders, products, rooms, tables, leads, or other business operations.

Where a business uses LinkCloudly to process such information, the business may determine what information it collects and how it uses that information. LinkCloudly processes such information to provide the Services according to the applicable service arrangement with that business.

C. Device and Technical Information

When you access our website or mobile application, we may automatically receive certain technical information, including:

• Device type and model
• Operating system and version
• Application version
• IP address
• Browser type
• Device identifiers where technically necessary
• Language and general device settings
• Date and time of access
• Error and diagnostic information
• Network information
• General usage information

D. Location Information

Certain LinkCloudly products may provide location-related functionality, such as taxi booking, driver tracking, delivery management, route management, or location-based services.

Where location information is required, the application may request permission from you before accessing your device location.

Location information may be used for:

• Live trip or delivery tracking
• Driver or agent management
• Route and navigation-related functionality
• Booking and service fulfilment
• Safety and operational purposes

We do not request background location unless it is required for a specific feature that you have enabled and the applicable permission has been obtained.

E. Camera and QR Code Information

Some LinkCloudly features may use your device camera to scan QR codes or provide QR-based functionality.

Camera access is used only when you initiate or use a feature requiring the camera.

F. Payment Information

LinkCloudly may support payment-related functionality, including UPI and other payment integrations.

Depending on the payment method and integration used, payments may be processed by third-party payment service providers.

We may receive transaction-related information such as:

• Transaction ID
• Payment status
• Amount
• Date and time of transaction
• Order or booking reference
• Payment method

We generally do not need to store your complete bank account, debit card, or credit card credentials when these are processed directly by a third-party payment provider.

G. WhatsApp and Communication Information

Certain LinkCloudly features allow users or businesses to communicate through WhatsApp.

When you choose to communicate through WhatsApp, the communication may be processed by WhatsApp or Meta according to their applicable terms and privacy policy.

LinkCloudly does not control the privacy practices of WhatsApp or other third-party communication platforms.

3. How We Use Your Information

We may use collected information to:

1. Create and manage user or business accounts.
2. Provide and operate our Services.
3. Process orders, bookings, enquiries and transactions.
4. Manage customers, employees, agents, drivers and business operations.
5. Provide delivery, taxi, hotel, travel, restaurant, CRM and other requested functionality.
6. Enable QR-code and WhatsApp features.
7. Process and verify payments and transactions.
8. Provide customer support.
9. Send important service-related notifications.
10. Send account, booking, order, transaction or operational updates.
11. Detect, prevent and investigate fraud, abuse and unauthorized access.
12. Maintain and improve application performance.
13. Diagnose technical problems and errors.
14. Understand how our Services are used and improve them.
15. Comply with applicable legal and regulatory requirements.
16. Enforce our Terms of Service and protect our rights.

4. Sharing of Information

We may share information where reasonably necessary to provide the Services.

A. Business Customers

Where LinkCloudly is being used by a restaurant, hotel, travel company, taxi operator, kitchen, CRM business, or other organization, information may be accessible to the business operating the relevant LinkCloudly application.

B. Service Providers

We may use trusted third-party service providers for:

• Cloud hosting
• Database and infrastructure services
• Payment processing
• SMS and OTP services
• Email services
• WhatsApp or communication integrations
• Analytics
• Security
• Technical support
• Backup and data storage
• Maps, navigation or location services

C. Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, court order, legal process, government request, or to protect our rights, users, property, or safety.

D. Business Transfers

If LinkCloudly or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services

Depending on the particular LinkCloudly product, the application may integrate with third-party services.

These may include payment providers, WhatsApp/Meta services, cloud hosting providers, maps/location services, communication providers, analytics services, and other technology providers.

Third-party services have their own privacy policies and terms. We encourage users to review those policies where applicable.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include:

• Secure authentication
• Access controls
• Password protection
• Encryption or secure transmission where appropriate
• Server and application security controls
• Logging and monitoring
• Regular security maintenance
• Restricted administrative access
• Backup and recovery procedures

However, no internet-based service can guarantee absolute security. You should use strong passwords and keep your account credentials confidential.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

Different types of information may therefore be retained for different periods.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and contractual requirements.

8. Account Deletion

If you have created an account through a LinkCloudly application that provides an account-deletion facility, you may request deletion of your account through the available account settings or by contacting us.

You may also contact us to request deletion of your personal information.

When a valid deletion request is received, we will take reasonable steps to delete or anonymize the applicable personal information, subject to information that we are required or permitted to retain under applicable law.

Certain transaction, accounting, fraud-prevention, security, or legally required information may need to be retained for a specific period.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

• Request information about processing of your personal data.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a complaint regarding the handling of your personal information.
• Contact us regarding privacy-related concerns.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

10. Consent

Where required by applicable law, we may request your consent before collecting or processing personal information for a particular purpose.

You may withdraw consent where applicable. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

If certain information is necessary for providing a Service, withdrawing consent may prevent us from providing some features or Services.

11. Children's Privacy

Our Services are intended primarily for businesses and general users and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, session technologies, analytics tools, or similar technologies to:

• Keep users signed in
• Maintain sessions
• Remember preferences
• Improve application performance
• Maintain security
• Understand website and application usage
• Diagnose technical problems

13. Notifications

Where applicable, LinkCloudly applications may send notifications relating to:

• Orders
• Bookings
• Payments
• Deliveries
• Account activity
• Service updates
• Security alerts
• Operational information

You can generally control notification permissions through your device settings.

14. Data Transfers

Your information may be processed or stored on servers located in India or other countries where our service providers operate, subject to applicable law.

Where information is transferred outside India, we take reasonable measures to ensure that such processing is carried out in accordance with applicable legal and contractual requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect: