Privacy Policy

Last updated: 16 November 2026

Cloud Shop ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have, in line with applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Contact and order details: your name, phone number, delivery address, map location (if you share it), delivery notes and the items you order.
• Account details: username and an encrypted password if you create an account.
• Payment information: whether an order is paid, and a payment reference. Card, UPI and bank details are entered on the payment gateway's secure page and are never stored by us.
• Device and usage data: basic technical data such as browser type, pages visited and approximate location, used to keep the site working and secure.
• Messages: messages you send us on WhatsApp or phone.

2. How we use your information

We use your information to:

• accept, prepare, deliver and bill your orders and send you status updates;
• assign delivery partners and share live delivery tracking with you;
• run subscriptions, rewards and coupons you are eligible for;
• provide customer support and handle returns or refunds;
• prevent fraud and misuse, and meet legal, tax and accounting obligations;
• improve our products and website.

We send promotional messages only if you have agreed to receive them, and you can opt out at any time.

3. Who we share it with

We do not sell your personal information. We share it only as needed with:

• Delivery partners and couriers, who receive your name, phone number and address to deliver your order;
• Payment providers such as Razorpay, to process online payments;
• Messaging and map services used to send order updates and show delivery location;
• Authorities, where required by law.

These providers may use your information only to provide their service to us.

4. Cookies and local storage

We use cookies and similar browser storage to keep you logged in, remember your cart and improve performance. You can clear or block them in your browser settings, but parts of the site may then not work.

5. Data security

We use reasonable safeguards such as encrypted passwords, access controls for staff and secure connections. No system is completely secure, so we cannot guarantee absolute security, but we act quickly if a problem is found.

6. How long we keep data

We keep order and billing records for as long as needed to serve you and to meet accounting and tax rules. Other data is deleted or anonymised when it is no longer needed.

7. Your rights

You may ask us to access, correct or delete your personal data, to withdraw your consent, or to stop marketing messages. Some records must be kept by law. To make a request, contact us using the details below. We will respond within a reasonable time.

8. Children

Our website is not intended for children under 18 to use on their own. We do not knowingly collect their information without a parent or guardian's consent.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

10. Contact us

Cloud Shop, GST: 02AXFPL0264M1ZL Shop No-104/211 Road/Street: KHALINI City: Shimla, District: Shimla, State: Himachal Pradesh. Phone: 916230119856. WhatsApp: 916230119856.